All merchandise purchased from our store is final sale and not eligible for returns or refunds, except for items with manufacturing defects. If you receive a defective item, it must be unused, undamaged, and in its original packaging to qualify for an exchange or refund. We will process eligible returns within 15 business days.

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If you receive the wrong product or a product with noticeable defects, please contact us at enquiry@yahupets.com with a snapshot of your order ID and the product condition. Our team will work to resolve the issue as soon as possible. Thank you for your understanding and cooperation.

 

For payment-related issues, please contact our customer service at enquiry@yahupets.com. Refunds for wrongful or duplicated charges will be issued through the original payment method.