Refund Policy

All merchandise purchased from our store is final sale and not eligible for returns or refunds, except for items with manufacturing defects. If you receive a defective item, it must be unused, undamaged, and in its original packaging to qualify for an exchange or refund. We will process eligible returns within 15 business days.

If you receive the wrong product or a product with noticeable defects, please contact us at enquiry@yahupets.com with a snapshot of your order ID and the product condition. Our team will work to resolve the issue as soon as possible. Thank you for your understanding and cooperation.

For payment-related issues, please contact our customer service at enquiry@yahupets.com. Refunds for wrongful or duplicated charges will be issued through the original payment method.