Shipping Policy

You will be able to "Track your order" via our website, or simply click 'View your order' in the email once the tracking information is updated by the courier provider. Alternatively, you may track your order via this tracking system directly (click here)

*If you are unable to track your order here, please email your tracking number to us at  enquiry@yahupets.com. We'll assist you within 5 working days. Thank you for your kind understanding.

SHIPPING WITHIN MALAYSIA

• For West Malaysia, we offer SECURED DELIVERY. Shipping to East Malaysia is temporarily unavailable. Please reach out to our Customer Service for further assistance.
• The shipping fee of RM7.50 for first kg, subsequent rate may vary due to product weight, please refer to actual calculation upon checkout.
 • Delivery lead time is 3-5 working days. Expect delays during festive periods and sales promotion period.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.
• We do not accept any order cancellations upon dispatch of your order.